Hexaware Global Challenge - Individual
UX Design, Visual Design, System Design
July 2020
2 Weeks
When companies were shifting and adapting for the remote culture, Hexaware, a global Information Technology consulting company organized a student competition last year. The brief was to design a learning platform for remote employees.
At the same time, I was also intrigued by designers across the globe coming up with solutions for the hassles that came as a BOGO offer with the anointed new normal. So, I decided to give it a shot, and became the runner up. Lets jump into it.
Reading online research - Quora, LinkedIn
Adherence to Overall Vision
Employee training is the right path to know the goals & values of the company
Better Collaboration
Developing a sense of bonding with their peers during a training process which inculcates the sense of better teamwork.
Better Job Role clarity
Employees will have better clarity on their job role and the expectations are cleared out at the same platform from both parties.
Overall Growth
Taking employee upskilling seriously for retaining them. Increases motivation and contribution
Conversation snippets with 3 of the 12 IT professionals on my peers
Synchronous
Training activity in which all learners are participating simultaneously - in familiar words, 'zoom call'. It has the most interactivity.
Asynchronous
Learners access learning content, assessments, and communicate and participate in activities in their own time – or ‘self-paced’
Combined
Blended learning can take elements from both the synchronous and asynchronous models and mix them together to create a custom solution.
Service Based Companies are driven by multiple customer needs. They are challenging ones to design remote training experience because of the following;
Preferred for the doubts platform, as mobile phone is easily approachable
Preferred for video based courses, as it gives better workaround when trying things out while learning
Giving hand symbolizes the gestural action of lifting someone up when in need combined with the letter 'g'
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01
This is when Arya joins her company. On the day before, she gets a mail with an app download link and a 'magic link' which signs her up automatically.
After signing up with the magic link or the details sent through the mail, she receives a personalized warm welcome, virtually into the company.
02
After the cliché permission prompts, Arya can read the company's T&C's, NDA's and eSign on the process. She can also fill the bank details for salary crediting, as per company's policy.
She gets a welcome video from the company's people, to add a nice personal touch. She also gets a prompt on further steps like equipment allocated to the employee, etc.
03
The initial training sessions can be added course-per-course in a weekly milestone basis, to keep in track. Arya can have an inner forum where she and her colleagues can discuss relevant course information and check out tasks.
Here, Arya can;
Take up minimum 2 courses at a time and track the progress
Take parts of the course and form a customized learning plan, and add it as a course
Have pop quizzes about relevant fields frequently
05
Time after time, Arya will get a bubble at the top of the home screen containing the quiz of her relevant stream. It will impart bite sized microlearning, and keep her relevant with the updates of her stream.
06
When Arya gets a doubt, she can quickly ask her colleagues for better contextual knowledge. It is a platform where Arya can;
1. Type in a doubt inside the text field
2. Give it a category and a location
3. Post the card
The task flow is explained below;
07
Arya can also go to the existing QCards archive and search for the relevant question and view the past responses, to get a better idea instead of posting a new one.
The people in the organization are easy to discover, by using filters. Filter with location, position or software proficiency, to get things done.
Profile section has other essentials, and a stats dashboard for employees checking their progress.
That's it for now! Thanks for going through my project 😃 Means a lot of bandwidth
